The Herd

Recall System Management – The Unsung Hero Of Dental Practice Performance


About 20 years ago, I realized the attention we had placed on recall system management was not only contributing to hygiene department growth – it was also contributing to dentist chair productivity as well. I came to understand that recall system effectiveness directly contributed to overall dental practice performance and played a key role in dental teams being able to reach their goals.

From our experience, we also know that recall is often the last system attended to as far as office area responsibilities are concerned. This is not because of neglect, but rather due to:

  • A shortage of office staff resources
  • Day to day demands of serving patients and dealing with interruptions
  • Dealing with open and broken appointments requiring immediate attention
  • Lack of coordination and prioritization of key office systems
  • Limited systemization or tools to support staff to manage recall properly

These factors lead to office teams continually being ruled by their schedules. It is far too common to see schedules managing office teams as opposed to office teams managing their schedules. For many dental office staff, it seems impossible to get ahead of their daily or weekly schedules.

From our perspective, it is possible to break free from this stressful way of working. An effective recall system can provide a fully scheduled hygiene department months in advance.

Written by Ron Barsotti

President & CEO

Before co-founding RecallMax, Ron spent 20 years as a practice management consultant. He worked with dentists and their teams, maximizing practice growth and productivity. Meanwhile, he ensured patients received the highest possible standards of treatment, service, and care.

As time went on, Ron’s consultancy work started to focus on recall system management. Using his 20 years of experience as a foundation, he co-founded RecallMax; the dental industry’s first fully-automated patient recall software solution. Ron is a leading authority on growth strategies driven by recall optimization and often speaks at dental meetings on practice management and productivity enhancement.

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